“No Agent” error appears when connecting to SharePoint Online site collection

In DocAve 6 SP2 CU1, if a user tries to connect to the SharePoint Online site collection, the following error message appears: No Agent can connect to this site collection.

To solve this issue, complete the following checks:

1. Ensure that the Agent Account has sufficient permissions.
2. Ensure that the DocAve agents in the SharePoint on-premise farm are able to connect to the Office 365 site collection.
3. Ensure that .Net framework 4.5 is installed on all agent servers.

If you encounter this issue, please contact AvePoint Technical Support at support@avepoint.com. Please be sure to reference this KB Article ID.